Online communication today can feel like throwing a heavy stone into choppy waters – it creates a little splash and sinks, swallowed up among the endless waves of information and emotions that wash over social media audiences daily.
Effective communication is not about making a splash – it is about creating sustained ripples that interact and reinforce each other.
With the right resources and networks, the EU can help foster dialogue that resonates throughout information hubs and online communities to strengthen and spread EU messages.

The Ripple Effect operates as a continuous cycle:
listening and analysis to understand the information landscape;
activation through technology and trusted networks;
authentic and participatory dialogue within communities;
and ongoing adaptation based on real-time feedback and data.
Victoria Henderson, Head of Communication Services, Victoria.Henderson@cronoseuropa.com
Zoé Graham, Service Manager for Communication Services, Zoe.Graham@cronoseuropa.com
Alberto Levi, Business Development Manager for Communication Services, Alberto.Levi@cronoseuropa.com